SHIPPING POLICY

PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS BEFORE PLACING YOUR ORDER.
KREEDO IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY’VE BEEN HANDED OVER TO THE SHIPPING CARRIER. ANY DELIVERY ISSUES OR DISPUTES SHOULD BE ADDRESSED DIRECTLY WITH THE CARRIER.

TO HELP MINIMIZE SHIPPING ERRORS, WE’VE ADDED AN ADDRESS VALIDATOR AT CHECKOUT AND COMPILED A HELPFUL FAQ SECTION FOR COMMON QUESTIONS.

HOW LONG IS SHIPPING? 

ALL ORDERS ARE SHIPPED WITHIN 1–2 BUSINESS DAYS OF PURCHASE. ALL PRODUCTS ARE IN STOCK AND READY TO SHIP, UNLESS OTHERWISE STATED IN THE PRODUCT DESCRIPTION.

ALL ITEMS ARE DISPATCHED FROM OUR WAREHOUSE IN SWEDEN.

STANDARD SHIPPING TIMES:

• SWEDEN: 1–3 BUSINESS DAYS

• EU COUNTRIES: 3–7 BUSINESS DAYS

INTERNATIONAL: 5–10 BUSINESS DAYS (MAY VARY DUE TO CUSTOMS)

DO YOU OFFER FREE SHIPPING

YES! WE OFFER FREE STANDARD SHIPPING WITHIN SWEDEN ON ALL ORDERS OVER €130.

FOR ORDERS BELOW THAT AMOUNT, SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON PACKAGE WEIGHT.

FOR INTERNATIONAL ORDERS, SHIPPING RATES ARE AUTOMATICALLY CALCULATED AT CHECKOUT. WE DO NOT ADD EXTRA FEES OR PROFIT FROM THE SHIPPING FEES — YOU PAY WHAT THE CARRIER CHARGES.

DOES KREEDO SHIP INTERNATIONALLY?

YES, WE DELIVER TO OVER 170 COUNTRIES ACROSS THE GLOBE. PLEASE ENTER YOUR ADDRESS IN ENGLISH CHARACTERS ONLY, AS SOME COURIERS MAY REJECT NON-LATIN SCRIPT.

WILL I BE CHARGED CUSTOMS OR IMPORT FEES?

IF YOU ARE ORDERING FROM OUTSIDE THE EU, YOUR COUNTRY MAY APPLY IMPORT DUTIES, TAXES, OR HANDLING FEES BEFORE DELIVERY. THESE COSTS ARE NOT INCLUDED IN YOUR ORDER TOTAL AND ARE THE CUSTOMER'S RESPONSIBILITY.

KREEDO DOES NOT COVER OR REIMBURSE ANY CUSTOMS CHARGES.

TO AVOID UNEXPECTED COSTS, PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE. IF YOUR PACKAGE IS HELD, LOOK OUT FOR EMAIL OR MAIL NOTIFICATIONS AND CONTACT YOUR LOCAL POSTAL SERVICE FOR ASSISTANCE.

ALL ORDERS INCLUDE TRACKING
YOU WILL RECEIVE A TRACKING LINK VIA EMAIL ONCE YOUR ORDER HAS SHIPPED.
TRACKING MAY TAKE UP TO 24 HOURS TO ACTIVATE.

PLEASE ENSURE YOUR SHIPPING DETAILS ARE ACCURATE
KREEDO IS NOT RESPONSIBLE FOR DELAYS OR LOST PACKAGES DUE TO INCORRECT ADDRESSES.
RETURNED PACKAGES DUE TO FAILED DELIVERY MAY INCUR ADDITIONAL SHIPPING COSTS, PAYABLE BY THE CUSTOMER.

IT’S BEEN A WHILE AND I STILL DON’T HAVE MY ORDER — WHAT NOW?

IF IT’S BEEN LONGER THAN EXPECTED, PLEASE WAIT THE FOLLOWING TIMEFRAMES BEFORE REACHING OUT:

• WITHIN SWEDEN / EU: 7 BUSINESS DAYS

• INTERNATIONAL: 21 BUSINESS DAYS

IF THERE HAS BEEN NO TRACKING UPDATE IN OVER 21 DAYS, HERE’S WHAT TO DO:

• REVIEW YOUR TRACKING LINK FOR THE LAST LOCATION

• CONTACT THE CARRIER OR POSTAL SERVICE DIRECTLY

• VISIT YOUR LOCAL POST OFFICE TO SEE IF IT’S ON HOLD

ONCE A PACKAGE LEAVES OUR WAREHOUSE, KREEDO CANNOT ASSUME RESPONSIBILITY FOR LOST OR STALLED SHIPMENTS. HOWEVER, IF YOU BELIEVE THE PACKAGE IS LOST, PLEASE CONTACT US AT CONTACT@KREEDO.COM — WE’LL DO OUR BEST TO HELP.

MY PACKAGE WAS RETURNED TO SENDER — WHAT NOW?

IF YOUR ORDER IS SENT BACK TO US, WE WILL REACH OUT. YOU’LL BE ABLE TO:

• RE-SHIP THE ITEM (SHIPPING FEES WILL APPLY)

• RECEIVE STORE CREDIT FOR THE ITEM VALUE (SHIPPING NON-REFUNDABLE)

COMMON REASONS FOR RETURN INCLUDE:

• INCOMPLETE OR INCORRECT ADDRESS

• FAILED DELIVERY ATTEMPTS

• REFUSED OR UNCLAIMED PARCELS

TO PREVENT THIS, PLEASE DOUBLE-CHECK ALL SHIPPING INFORMATION BEFORE FINALIZING YOUR ORDER.

MY ORDER NEVER ARRIVED, WAS DAMAGED, OR WAS STOLEN — WHAT SHOULD I DO?

ONCE A PACKAGE HAS BEEN SHIPPED, DELIVERY IS HANDLED BY THIRD-PARTY COURIERS. KREEDO CANNOT GUARANTEE SAFE ARRIVAL BUT WILL ALWAYS TRY TO HELP.

IF SOMETHING WENT WRONG:

• FILE A CLAIM WITH YOUR SHIPPING PROVIDER

THEN EMAIL US AT CONTACT@KREEDOCLUB.COM AND WE’LL ASSIST WHERE POSSIBLE

NOTE: DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY CUSTOMS OR SEASONAL DELAYS.

QUESTIONS?
EMAIL US AT contact@kreedoclub.com — WE'RE HAPPY TO HELP!