REFUND POLICY

RETURN POLICY

WE OFFER A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION YOU RECEIVED IT: UNUSED, UNWORN, WITH TAGS ATTACHED, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED TO PROVIDE PROOF OF PURCHASE.

TO START A RETURN, CONTACT US AT CONTACT@KREEDO.COM. IF YOUR RETURN IS APPROVED, WE’LL SEND YOU INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE.

PLEASE NOTE:

• CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
• IF THE RETURN IS DUE TO A FAULT ON OUR PART (E.G., DAMAGED, DEFECTIVE, OR INCORRECT ITEM), WE WILL COVER THE RETURN SHIPPING COST.
• ITEMS SENT BACK WITHOUT A PRIOR RETURN REQUEST AND APPROVAL WILL NOT BE ACCEPTED OR REFUNDED.

FOR ANY RETURN-RELATED QUESTIONS, REACH OUT TO US AT CONTACT@KREEDO.COM.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON DELIVERY. IF YOUR ITEM IS DAMAGED, DEFECTIVE, OR YOU RECEIVED THE WRONG PRODUCT, CONTACT US IMMEDIATELY AT CONTACT@KREEDO.COM SO WE CAN ASSESS THE ISSUE AND RESOLVE IT PROMPTLY.

EXCEPTIONS / NON-RETURNABLE ITEMS

CERTAIN ITEMS ARE NOT ELIGIBLE FOR RETURN, INCLUDING:

• CUSTOM OR PERSONALIZED PRODUCTS
• FINAL SALE ITEMS
• UNDERGARMENTS AND ITEMS OF A PERSONAL NATURE, DUE TO HYGIENE REASONS
• GIFT CARDS

IF YOU ARE UNSURE ABOUT A SPECIFIC ITEM, FEEL FREE TO CONTACT US BEFORE PLACING YOUR RETURN REQUEST.

EXCHANGES

THE FASTEST WAY TO GET THE ITEM YOU WANT IS TO RETURN THE ITEM YOU HAVE (IF ELIGIBLE). ONCE THE RETURN IS APPROVED, YOU CAN PLACE A NEW ORDER FOR THE CORRECT ITEM.

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

IF YOUR ORDER IS BEING SHIPPED TO THE EUROPEAN UNION, YOU HAVE THE LEGAL RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT JUSTIFICATION.

RETURNED ITEMS MUST BE IN ORIGINAL CONDITION: UNUSED, UNWORN, WITH TAGS ATTACHED, AND IN ORIGINAL PACKAGING. PROOF OF PURCHASE IS ALSO REQUIRED.

REFUNDS

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN AND LET YOU KNOW WHETHER THE REFUND HAS BEEN APPROVED.

IF APPROVED:

• A REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS
• PROCESSING TIMES MAY VARY DEPENDING ON YOUR PAYMENT PROVIDER OR BANK

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE YOUR RETURN WAS APPROVED AND YOU HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US AT CONTACT@KREEDO.COM.